Service Information

  • Vehicle Care Coverage
  • Platinum Coverage
  • Powertrain Coverage
  • Additional Coverage
  • Excluded Coverage

Vehicle Care Coverage

Coverage during the manufacturer's warranty period and during the first 30 days after purchase.

COVERED PARTS

BRAKE PAD
Covers the replacement of one (1) set of front and rear brake pads/shoes during the WARRANTY period.
BATTERY
Covers one (1) battery replacement during the WARRANTY period, or the difference between the manufacturer’s pro-rated reimbursement and the total cost of the battery during this period.
HEADLAMP
Covers the unlimited replacement of the headlamps during the WARRANTY period (IMPACT DAMAGE NOT COVERED).
BELTS AND HOSES
Covers the replacement of the engine belts and hoses including: vacuum pump belt, serpentine belt, power steering belt, alternator belt, supercharger belt, air intake recirculation pump belt, air conditioner belt, water pump belt, heater hose, bypass hose, throttle body hose, upper and lower radiator hoses, air conditioning hose, power steering pressure and return hose, air hose, washer hoses, vacuum hoses, and fuel hoses during the WARRANTY period.
WINDSHIELD WIPER BLADES
Covers the replacement of one (1) set of windshield wiper blades and/or inserts during the WARRANTY period.
ELECTRICAL
Unlimited coverage of fuses, interior and exterior light bulbs including: turn signal bulbs, engine compartment lights, running lights, fog lights, stop lights, backup lights, license plate lights, parking lights, trunk light, dome light, courtesy light, visor light, map light and glove box light during the WARRANTY period.
WHEEL ALIGNMENT
Covers one (1) wheel alignment during the WARRANTY period.

EXCLUDED COVERAGE

Any items not listed under vehicle covered parts. See details in the sample agreement.

Platinum Coverage

Coverage after manufacturer's warranty expires through 105,000 miles & 30 days or more after contract purchase.

COVERED ITEMS
PLATINUM COVERAGE includes ANY MECHANICAL BREAKDOWN except for those items listed in the sections EXCLUSIONS FROM COVERAGE and LIMITS OF LIABILITY.
EXCLUDED COMPONENTS*
*Review contract for a full list of excluded items and other exclusions
  • BRAKE LININGS
  • BRAKE DRUMS AND ROTORS
  • DISC BRAKE PADS
  • STANDARD MANUAL TRANSMISSION CLUTCH FRICTION DISC
  • PRESSURE PLATE
  • PILOT BEARING
  • THROW-OUT BEARING AND ARM
  • AIR BAGS
  • SOLAR POWERED DEVICES
  • GLASS
  • LENSES
  • SEALED BEAM
  • BODY PARTS AND/OR PANELS
  • WEATHER STRIPPING
  • TRIM
  • MOLDINGS
  • LOCK CYLINDERS
  • TIRES
  • WHEELS
  • ALL BATTERIES EXCEPT HYBRID/EV/HYDROGEN HIGH VOLTAGE BATTERIES
  • LIGHT BULBS
  • UPHOLSTERY
  • PAINT
  • BRIGHT METAL
  • FREEZE PLUGS
  • FILTERS
  • HEATER AND RADIATOR HOSES
  • EXHAUST SYSTEM
  • CATALYTIC CONVERTER
  • SHOCK ABSORBERS
  • WORK SUCH AS FRONT-END ALIGNMENT OR WHEEL BALANCING (EXCEPT WHEN REQUIRED IN CONJUNCTION WITH A MECHANICAL BREAKDOWN)
  • SAFETY RESTRAINT SYSTEMS
  • AUDIO/SECURITY OR OTHER SYSTEMS NOT FACTORY INSTALLED
  • VINYL AND CONVERTIBLE TOPS

Powertrain Coverage

Coverage from 105,001 to 225,000 miles & 30 days or more after contract purchase.

COVERED PARTS

ENGINE
All internally lubricated parts contained within the engine, plus the following: intake manifold; exhaust manifolds; balance shaft; water pump; fuel pump, diesel injection pump, diesel oil controlled fuel injectors; thermostat; timing gears, chain or belt, and tensioner; oil pump; rotor housing, rotors, shims and silent shaft; all internal fasteners, nuts and bolts; turbocharger/supercharger assembly including boost valve, boost pressure control, wastegate, recirculation and blow off valve; seals and gaskets.
TRANSMISSION/TRANSAXLE/TRANSFER CASE
All internally lubricated parts contained within the transmission, transaxle and transfer case, plus the following: all internal fasteners, nuts and bolts; shift cover and forks; bell housing, components within the bell housing; torque converter; external valve bodies, control units and solenoids; seals and gaskets.
DRIVE AXLE
All internally lubricated parts contained within the differential/axle housing(s), plus the following: cover; 4x4 locking hubs and electric or vacuum actuator; seals and gaskets.

ADDITIONAL HYBRID/PLUG-IN ELECTRIC/COMPRESSED NATURAL GAS/HYDROGEN COMPONENTS

Electric motor/generator(s) all internal components; inverter/converter/transformer units including all internal components and cover; continuously variable transmission and all internal components; power split device and all internal components; reduction/reducer box and all internal components; seals and gaskets.

EXCLUDED COVERAGE

Any items not listed under vehicle covered parts. See details in the sample agreement.

Additional Coverage

ROADSIDE ASSISTANCE

Emergency Roadside Assistance coverage between 0 and 225,000 miles and starting on the service contract purchase date

YOU are entitled to “sign and drive” coverage for emergency services for the following roadside disablements:

  • Flat tire assistance to change a flat tire with YOUR inflated spare tire
  • Out of gas assistance up to three (3) gallons of free gas delivered if YOUR vehicle runs out of fuel
  • Lockout assistance to unlock YOUR vehicle if YOUR keys are lost, broken or locked inside the vehicle
  • Jump-start assistance for YOUR vehicle to provide a battery jump to allow YOU to proceed to YOUR destination

ROADSIDE ASSISTANCE COVERAGE is available to YOU. WE will pay up to $100 per occurrence for ROADSIDE ASSISTANCE COVERAGE. YOU are responsible for any non-covered expenses and amounts that exceed $100 for covered expenses. The ROADSIDE ASSISTANCE COVERAGE is only available for YOUR vehicle.

EMERGENCY TOWING
Call anytime to make arrangements to transport YOUR vehicle to the nearest dealership or qualified repair facility in the event of a mechanical disablement which renders YOUR vehicle inoperative. YOU are covered on a “sign and drive” basis (storage costs, if any, are not included).
TOLL-FREE NATIONAL ROADSIDE ASSISTANCE
Call toll-free 24-hours a day, 365 days a year, YOU can reach US anywhere in the U.S. and Canada by calling 1-800-963-3400.
TRAVEL BREAKDOWN (PLATINUM AND POWERTRAIN)
In the event of a MECHANICAL BREAKDOWN, WE will reimburse YOU for motel/hotel lodging and restaurant expenses incurred, commencing the day after the claim is reported to US, provided the MECHANICAL BREAKDOWN occurred in excess of 100 miles from YOUR home. Such reimbursement shall be limited to $100 per calendar day, up to $500 per occurrence. Reimbursement is limited to downtime repairs and ends on the date of repair completion.

Excluded Coverage

  • LIGHT DUTY COMMERCIAL USE COVERAGE
  • RIDESHARE COVERAGE
  • LIFT KIT COVERAGE